Dear Valued Artists and Partners,
At Big Masterz Africa, our commitment to transparency, accuracy, and timely payments is at the forefront of our operations.
However, we are currently addressing an unforeseen issue related to royalty payments that we would like to bring to your attention.
Issue Overview
Our royalties department has detected potential discrepancies in the accumulated balances of certain accounts.
Due to this, payments are temporarily on hold while we undertake a comprehensive review to ensure accuracy and compliance with our financial processes.
Below is the official communication from our royalties team:
_”Dear Customer,_
_We regret to inform you that potential errors in the accumulated balances have been identified and are being reviewed, so your invoice is currently on hold._
_You will receive further updates as soon as this review is complete._
_If you have any questions regarding this matter, please do not hesitate to contact us.”_
Impact on Your Payments
As a result of this review, there will be a delay in the disbursement of some payments.
We understand the importance of these funds to your business, and we are treating this matter with the highest priority to minimize the disruption.
Our team is dedicated to ensuring all balances are verified and correct before processing any payments.
Next Steps
While we are unable to provide an exact resolution date at this moment, please be assured that we are expediting the review process and will communicate updates promptly.
Once the review is completed and the issues are resolved, payments will be released immediately.
How to Get Assistance
Should you have any immediate concerns or questions about your payments or account, our royalties department is available to assist. You can reach us at info@bigmasterz.com.
We appreciate your understanding and are here to provide any information or clarification you may need.
Our Commitment to You
We deeply regret any inconvenience this may cause and appreciate your patience during this time.
Please rest assured that this matter is being handled with the utmost diligence and professionalism, as we continue to strive for the highest standards of service and reliability.
Thank you for your continued trust in Big Masterz Africa. We will keep you updated as more information becomes available.
Sincerely,
Founder & CEO
Big Masterz Africa
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